Job Description
Join our dynamic team immediately as a Customer Service Specialist in Chicago! Urban Solutions Inc. is seeking motivated professionals to start this week in a fast-paced environment where your impact is felt daily. This contract position offers competitive pay, flexible scheduling, and the opportunity to work with industry leaders. No experience? No problem—we provide comprehensive training!
What We Offer:
- Immediate start date this week
- Competitive hourly pay ($18-$25)
- Comprehensive paid training
- Flexible day/evening shifts
- Potential for conversion to full-time
If you're ready to launch your career with a supportive team and make a difference, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with cross-functional teams
- Participate in ongoing training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (internships accepted)
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts (including weekends)
- Strong attention to detail and multitasking ability
- Positive attitude and resilience under pressure