Job Description
Join our dynamic team at Coastal Connect Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support experiences right here in Virginia Beach. This contract position offers a fast-paced environment where your communication skills and problem-solving abilities will shine. Enjoy competitive pay, flexible scheduling, and the opportunity to make an immediate impact. Start your career journey with us today!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries and technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed documentation of interactions and resolutions
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service or call center experience
- Proficient with Microsoft Office and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexibility to work evenings/weekends as needed