Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're hiring immediately for motivated individuals with no prior experience. If you're passionate about helping others and eager to start your career, this is your perfect opportunity. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Virginia Beach.
As a key member of our customer experience team, you'll be the first point of contact for our valued clients. We provide all necessary tools and mentorship to ensure your success. No experience? No problem! We value attitude over aptitude and invest in developing our team members into future leaders.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our streamlined ticketing system
- Collaborate with senior team members to escalate complex issues
- Document all interactions accurately in our CRM database
- Participate in daily team huddles and ongoing training sessions
- Contribute to improving customer service processes and workflows
- Uphold company standards for response times and resolution quality
Qualifications
- High school diploma or equivalent (currently enrolled accepted)
- Exceptional verbal communication skills and active listening abilities
- Strong problem-solving mindset and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable attendance and punctuality
- Team player with collaborative spirit
- Must pass pre-employment background check