Job Description
Join our dynamic team immediately! Tampa Bay Solutions Group is seeking a passionate Customer Service Specialist to join our growing team. This is a rare opportunity to secure a full-time position with competitive benefits and career growth potential. If you're a motivated professional ready to make an impact, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to enhance service quality
- Meet/exceed daily performance metrics including response time and resolution rate
- Identify upsell opportunities and promote company services
- Participate in ongoing training programs to stay updated on products
Qualifications
- Minimum 2 years of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- High school diploma or equivalent (college degree preferred)
- Proven track record in meeting/exceeding KPIs
- Valid Florida driver's license (for occasional client meetings)