Job Description
Join our dynamic team immediately in Las Vegas! Nevada Tech Solutions is seeking motivated Customer Service Specialists to join our growing tech support division. This urgent hiring opportunity offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. Help us deliver exceptional service to our clients while advancing your career in the heart of the entertainment capital.
Why join us?
- Immediate start date – no waiting periods!
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Flexible schedule options
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues for clients using proprietary software systems
- Document all interactions and resolutions in CRM database
- Collaborate with technical teams to escalate complex problems
- Maintain high customer satisfaction scores (CSAT) above 95%
- Participate in continuous improvement initiatives for service delivery
- Train on new products and technologies quarterly
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with Windows OS and basic troubleshooting
- Excellent communication skills in English (bilingual Spanish a plus)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Positive attitude and willingness to learn new technologies