Job Description
Join our dynamic team immediately as a Customer Service Specialist at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base in Jacksonville. This urgent opening offers immediate start date, competitive compensation, and comprehensive benefits package. Work in a modern, collaborative environment where your contributions make a real impact.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Process orders, returns, and service requests with precision
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Continuously improve processes through feedback and training
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize in high-pressure situations
- Positive attitude with strong customer focus
- Available to start immediately and work flexible shifts
- Valid Florida driver's license (if local travel required)