Job Description
Join our dynamic team at Apex Solutions Group! We're seeking motivated individuals for immediate customer service roles in Houston. This contract position offers a competitive hourly rate with potential for extension. Work in a modern downtown office with flexible scheduling and comprehensive training provided. Perfect for professionals seeking fast-track employment opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated cases
- Meet daily performance metrics for quality and speed
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible hours including weekends
- Must pass background check and drug screening
- Valid Texas driver's license (if field visits required)