Job Description
Join our dynamic team immediately as an Entry-Level Customer Service Associate! No prior experience required – we provide comprehensive paid training to launch your career. Coastal Connect Solutions offers a supportive environment with growth opportunities, competitive benefits, and a commitment to employee development. Located in the heart of Virginia Beach, our fast-paced call center serves clients across the East Coast. If you're eager to learn, communicate effectively, and build professional skills, this is your perfect starting point.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Adhere to company protocols and compliance standards
- Participate in ongoing training programs
- Meet daily performance metrics
Qualifications
- High school diploma or equivalent (GED)
- Zero prior experience required
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced setting
- Positive attitude and willingness to learn
- Reliable internet connection for remote work option
- Must pass background check