Job Description
Join our dynamic team at TechFlow Solutions and start your career this week! We're seeking motivated Customer Service Specialists to provide exceptional support to our growing client base. This immediate hire position offers competitive pay, comprehensive training, and a supportive work environment in the heart of San Antonio. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to begin your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Proficient with CRM software (Salesforce preferred)
- Ability to work flexible shifts including weekends
- Must pass background check and drug screen
- Spanish fluency a significant plus