Job Description
Start this week! MetroConnect Solutions is urgently hiring a Customer Service Specialist for immediate placement in Philadelphia. Join our dynamic team providing exceptional support to Fortune 500 clients. This is your chance to launch or accelerate your career in a fast-paced environment with comprehensive training and growth opportunities.
We're seeking motivated individuals who thrive in customer-facing roles and can adapt quickly to new technologies. Enjoy competitive benefits, flexible scheduling options, and a supportive workplace culture. No experience necessary – we provide all training!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in continuous improvement initiatives
- Complete product certification within first 30 days
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with 98% accuracy
- Proficiency with Microsoft Office suite
- Previous customer service experience a plus
- Flexibility to work evenings/weekends as needed
- Passion for helping others and learning new technologies
- Reliable transportation to downtown Philadelphia office