Job Description
Join our dynamic team in Fort Worth and start working immediately! We're seeking motivated Customer Service Specialists to handle inbound inquiries, resolve client issues, and deliver exceptional service. This is a contract-to-hire position requiring quick onboarding and flexibility. If you're ready to launch your career this week, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Provide feedback to improve customer experience
Qualifications
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Available for immediate start this week
- Positive attitude with problem-solving mindset