Job Description
Join our dynamic team at Nexus Solutions Group and start your career this week! We're urgently seeking a Customer Service Specialist to deliver exceptional support experiences. This immediate hire position offers competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of San Diego. If you're passionate about problem-solving and thrive in fast-paced settings, apply today and begin your journey with us!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ resolution rate
- Resolve complex technical issues using CRM systems and troubleshooting protocols
- Collaborate with cross-functional teams to escalate and resolve escalated cases
- Maintain detailed customer interaction records in Salesforce
- Analyze customer feedback to identify service improvement opportunities
- Train new team members on customer service best practices
Qualifications
- Minimum 2 years customer service experience in tech or SaaS industry
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving aptitude with technical troubleshooting
- Bachelor's degree or equivalent professional certification