Job Description
Join our dynamic team at Phoenix Solutions Group and start immediately! We're seeking motivated Customer Service Specialists to join our Phoenix-based operations this week. This is a rare opportunity to launch your career with a forward-thinking company offering competitive compensation and rapid advancement paths. No experience necessary—full training provided!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in daily team huddles and continuous improvement sessions
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency (MS Office, web navigation)
- Strong verbal communication skills in English
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work occasional evenings/weekends
- US work authorization required