Job Description
We're seeking dynamic individuals to join our award-winning team with immediate start opportunities in Houston! This contract position offers competitive pay and the chance to work with cutting-edge technology while making a tangible impact. Start this week and join our fast-paced environment where your skills directly shape customer experiences.
What Makes This Role Exceptional:
- Immediate onboarding with same-week start dates
- Comprehensive training and mentorship program
- Flexible contract-to-hire potential based on performance
- Collaborative team environment with growth opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and product concerns using proprietary CRM systems
- Document all interactions and maintain accurate customer databases
- Collaborate with technical teams to escalate complex issues efficiently
- Meet and exceed monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training to stay updated on product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving abilities with attention to detail
- Valid Texas driver's license (client site visits required)
- Must be available for immediate start this week
- Experience in SaaS or tech industry highly valued