Job Description
Join our dynamic team immediately as a Customer Service Specialist at Nashville Solutions Group! We're expanding rapidly and need talented professionals to deliver exceptional client experiences. This urgent opening offers immediate start, competitive compensation, and career growth opportunities in Nashville's thriving business district. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex client needs
- Identify process improvement opportunities and implement solutions
- Meet daily performance metrics including resolution times and satisfaction scores
Qualifications
- Minimum 1 year of customer service experience in a B2B environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; associate's degree preferred
- Available to start within 5 business days
- Positive attitude and strong team player mentality