Job Description
Join our dynamic team immediately in Milwaukee! Innovate Solutions Group is seeking a motivated Customer Service Representative to deliver exceptional client experiences. This urgent full-time role offers competitive compensation, comprehensive benefits, and immediate start for qualified candidates. Be part of a forward-thinking company committed to growth and employee development.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service excellence standards
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex concerns
- Meet/exceed key performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid Wisconsin driver's license (if travel required)