Job Description
Join our dynamic team immediately as a Customer Service Specialist at Miami Solutions Group! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing tech startup. This is your chance to launch your career in a fast-paced, supportive environment with competitive compensation and growth opportunities.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries using CRM tools and knowledge base resources
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed documentation of customer interactions and resolutions
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in continuous training on products and service protocols
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zoho) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Must be available for immediate onboarding and flexible scheduling