Job Description
Join our dynamic healthcare team in Louisville as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional patient experiences while supporting our growing operations. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make a tangible impact in our community. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound patient inquiries via phone, email, and chat
- Verify insurance eligibility and schedule appointments efficiently
- Maintain accurate patient records in our HIPAA-compliant system
- Collaborate with clinical teams to resolve patient concerns promptly
- Meet daily performance metrics while maintaining service excellence
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Empathy and patience when interacting with patients
- Reliable transportation and punctual attendance
- Basic computer literacy with 40+ WPM typing speed