Job Description
Join our dynamic team at Apex Solutions Group in Columbus, OH! We're seeking passionate Customer Service Specialists to fill immediate full-time positions. As a vital member of our support team, you'll deliver exceptional experiences to our growing client base while advancing your career in a fast-paced environment. Start your new role within 72 hours!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with first-call resolution
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-departmental teams to escalate complex cases
- Meet/exceed monthly performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail