Job Description
Are you looking to launch your career in the sunny city of San Diego? SD Tech Connect Solutions is currently hiring for immediate openings as Customer Support Representatives. We are looking for energetic individuals who are eager to learn and grow without requiring prior experience.
As a growing technology company based in San Diego, we value curiosity and a positive attitude over technical degrees. We provide a comprehensive training program to set you up for success in a fast-paced, modern environment.
What we offer:
- Competitive hourly wage ($20.00 - $28.00).
- Flexible hybrid work schedule.
- Full health benefits package.
- Career growth opportunities within the company.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Assist customers in troubleshooting basic technical issues and navigating our software platform.
- Document all customer interactions and resolutions accurately in our customer relationship management (CRM) system.
- Collaborate with the internal team to identify recurring issues and suggest process improvements.
- Learn and demonstrate in-depth knowledge of our products and services to provide accurate guidance.
- Maintain a high level of customer satisfaction by ensuring timely and effective issue resolution.
Qualifications
- High school diploma or GED equivalent (Associate's degree or Bachelor's degree is a plus but not required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to customer service.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work in a dynamic, fast-paced team environment.
- Must be authorized to work in the United States.