Job Description
Join TechFlow Solutions immediately as a Customer Service Specialist in Charlotte, NC! We're expanding our support team and need passionate individuals to deliver exceptional service. This is your chance to launch or advance your career in a dynamic tech environment with competitive benefits and growth opportunities.
At TechFlow Solutions, we pride ourselves on innovation and employee development. As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with speed and empathy. We provide comprehensive training and a supportive culture designed for your success.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve technical issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex customer problems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities for customer workflows
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Experience in SaaS or tech industry highly preferred
- Basic technical troubleshooting knowledge