Job Description
Join our dynamic team immediately at Southwest Solutions Group! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences in Albuquerque's thriving business district. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your new career journey!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services within SLA timelines
- Document interactions accurately in CRM systems and maintain data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced setting while maintaining accuracy
- High school diploma or equivalent; college degree preferred
- Availability for flexible shifts including weekends if required