Job Description
Join our dynamic team at Phoenix Rapid Staffing and seize an immediate career opportunity! We're urgently seeking motivated Customer Service Specialists to join our client's rapidly growing tech hub in downtown Phoenix. This is your chance to start work immediately in a fast-paced environment with competitive pay and comprehensive benefits. No waiting periods—begin your new career journey this week!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Update customer records in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product training sessions
- Document all interactions according to company protocols
Qualifications
- Minimum 1 year customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent
- Pass background check and drug screening
- Spanish bilingual certification (highly preferred)
- Ability to start employment within 48 hours