Job Description
Start your career this week with an immediate full-time opportunity in Nashville! Nashville Solutions Group is seeking a passionate Customer Service Representative to join our dynamic team. This role offers competitive pay, comprehensive benefits, and the chance to make an immediate impact. If you thrive in fast-paced environments and excel at problem-solving, apply now and begin your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and update customer records
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvement initiatives to enhance customer experience
- Meet key performance metrics including response time and resolution rate
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills with professional demeanor
- Proficient in CRM software (Salesforce or Zendesk preferred)
- Ability to multitask in high-pressure situations while maintaining composure
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent; college degree a plus