Job Description
Join our award-winning team at San Diego Support Solutions as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals ready to launch their careers in a dynamic, supportive environment. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, full benefits, and opportunities for rapid advancement within 6 months.
Why This Role is Perfect for You:
- Start your career with zero prior experience required
- Comprehensive 2-week paid training program
- Performance-based quarterly bonuses up to $2,000
- Clear path to team lead/supervisor roles
- Modern downtown office with free parking
Be the voice of our clients and help solve real-world problems while gaining invaluable skills. If you're a natural problem-solver with a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat within 30 seconds
- Resolve billing, technical, and service issues using our CRM system
- Process orders and update customer accounts with 99% accuracy
- Document all interactions in Salesforce and maintain detailed notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs: First Contact Resolution (85%), CSAT (90%), AHT (180s)
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and clear phone etiquette
- Proficient in basic computer applications (Word, Excel, browsers)
- Type minimum 35 WPM with 95% accuracy
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening
- Available for flexible shifts including weekends/holidays