Job Description
Start your career TODAY with Memphis Connect Solutions! We're urgently hiring motivated Customer Service Representatives to join our dynamic team immediately. No waiting periods – you could be working this week!
As a vital member of our support hub, you'll be the first point of contact for valued clients across the Mid-South. We offer competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
Why Memphis Connect Solutions?
• Immediate onboarding
• Paid training program
• Health/dental/vision benefits
• Career advancement opportunities
• Modern downtown Memphis location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational abilities
- Passion for delivering exceptional customer experiences