Job Description
Join our dynamic team at Oklahoma City Solutions Group where we prioritize talent and growth! We're seeking a motivated Customer Service Representative to join our expanding operations immediately. This is your chance to launch your career in a supportive environment with competitive compensation and comprehensive benefits. As a key member of our client success team, you'll directly impact customer satisfaction while building valuable professional skills. Don't miss this opportunity to become part of Oklahoma City's fastest-growing service provider!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet monthly performance targets for resolution time and customer satisfaction (CSAT)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Strong problem-solving skills with attention to detail
- Ability to work flexible shifts including evenings and weekends
- Excellent written and verbal communication skills
- Positive attitude with resilience under pressure