Job Description
Join our dynamic team at Pacific Solutions Group and start your career this week! We're seeking motivated Customer Service Representatives to join our San Diego headquarters immediately. Enjoy a collaborative work environment, competitive compensation, and growth opportunities in a thriving tech hub.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLAs
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and contribute to revenue goals
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent