Job Description
Join our dynamic team in El Paso immediately! We're seeking a motivated Customer Service Representative to deliver exceptional client experiences in a fast-paced environment. This is a direct-hire position offering competitive compensation, comprehensive benefits, and career growth opportunities. If you're ready to make an impact from day one, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) required