Job Description
Join our dynamic team at Boston Connect Solutions and make an immediate impact! We're seeking a passionate Customer Service Representative to deliver exceptional support to our clients. This full-time, immediate hire position offers a competitive salary and the opportunity to grow within a fast-paced, innovative environment. If you thrive in customer-facing roles and possess strong problem-solving skills, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet or exceed monthly performance metrics
- Identify and escalate complex customer concerns
- Contribute to ongoing training initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- Positive attitude and teamwork focus
- Available for immediate start