Job Description
Start your career this week! TechSolutions Columbus is urgently hiring for immediate full-time Customer Service Representatives. No experience necessary – we provide comprehensive training. Join our dynamic team in the heart of Columbus and enjoy competitive pay, benefits, and growth opportunities.
As a key member of our support team, you'll resolve customer inquiries, process orders, and maintain satisfaction metrics. Our fast-paced environment values teamwork and quick problem-solving. If you're ready to start earning immediately and build a professional future, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, troubleshoot technical issues, and escalate complex cases appropriately
- Maintain detailed customer records and update CRM systems accurately
- Collaborate with team members to resolve cross-functional customer needs
- Meet daily performance metrics including response times and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework a plus
- Strong communication skills and ability to remain calm under pressure
- Basic computer literacy and proficiency with CRM software
- Ability to work flexible shifts including evenings and weekends
- Previous customer service experience preferred but not required
- Valid driver's license and reliable transportation
- Pass background check and drug screening