Job Description
Join our award-winning team at Nevada Tech Solutions and become part of Las Vegas's fastest-growing tech support provider! We're seeking motivated Customer Service Representatives to join our dynamic workforce immediately. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of the Entertainment Capital. No experience necessary – we provide full paid training!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve technical issues for enterprise clients with 95%+ first-contact resolution
- Document all interactions in Salesforce CRM with precise detail
- Collaborate with Tier 2 engineers for complex escalations
- Meet/exceed KPIs including CSAT scores and average handle time
- Participate in bi-weekly training sessions on emerging technologies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with Windows OS and basic troubleshooting
- Exceptional communication skills in English (Spanish bilingual a plus)
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including nights/weekends
- Valid Nevada driver's license required