Job Description
Join our dynamic team immediately as a Customer Service Representative in Albuquerque! We're seeking motivated individuals to deliver exceptional client experiences while supporting our growing operations. This is a direct-hire opportunity with competitive pay and rapid onboarding. If you're ready to launch your career in a supportive environment, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Spanish bilingual proficiency required
- Positive attitude with problem-solving mindset