Job Description
Join our dynamic team immediately! We're seeking a passionate Customer Service Representative to start work this week in Philadelphia. This is your chance to launch your career with a forward-thinking company offering competitive compensation and growth opportunities. No delays – begin your new role Monday!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with first-contact resolution
- Document interactions in Salesforce CRM with 100% accuracy
- Collaborate with billing and technical teams for complex issues
- Maintain 95% customer satisfaction score
- Process returns and exchanges efficiently
Qualifications
- 1+ years customer service experience
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environment
- High school diploma; college degree a plus
- Available for immediate start (this week)