Job Description
Join our dynamic team in Oklahoma City and start working this week! GlobalTech Solutions is seeking motivated individuals for immediate contract positions in our customer support division. No experience necessary – we provide comprehensive training to help you succeed. Enjoy flexible hours, competitive pay, and the opportunity to build valuable skills in a fast-paced tech environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex problem escalation
- Meet daily performance metrics (call handling, resolution rates)
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, internet navigation)
- Customer service mindset with patience and empathy
- Reliable transportation to our Oklahoma City office
- Flexibility to work evenings/weekends as needed
- Quick learner with adaptability to new technologies