Job Description
Join our dynamic team at Nexus Solutions Inc. in Jacksonville, FL! We're urgently seeking a dedicated Customer Service Representative to start immediately. This high-impact role requires exceptional communication skills and a passion for resolving customer inquiries. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Don't miss this opportunity to launch your career with a forward-thinking company!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service
- Meet/exceed monthly performance metrics
- Identify and escalate complex issues appropriately
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce)
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency (MS Office suite)
- Positive, resilient attitude under pressure