Job Description
We are looking for a motivated and energetic Part-Time Customer Support Specialist to join our growing team in New York City. At Apex Digital Solutions, we value our employees and offer a collaborative environment where you can grow your career. If you are seeking immediate employment and have a passion for helping people, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($20 - $28/hr)
- Flexible scheduling options to fit your lifestyle
- Opportunity for career advancement within the company
- Comprehensive training provided
We are committed to excellence and are looking for individuals who can represent our brand with professionalism and warmth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues, complaints, and questions with empathy and efficiency.
- Accurately document all interactions and customer feedback into the CRM system.
- Collaborate with the sales and technical teams to ensure seamless customer experiences.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced environment.