Job Description
Are you ready to join a top-tier team in Boston, MA? MetroBoston Dynamics is hiring immediately for a Customer Service Representative to join our growing office. We are looking for motivated individuals who want to make an immediate impact.
In this role, you will be the face of our company, ensuring our clients receive the highest level of support. We value dedication, communication skills, and a positive attitude.
Why Join Us?
• Immediate Hire Process
• Competitive hourly rate ($18 - $25/hr)
• Comprehensive benefits package
• Professional development opportunities
Responsibilities
- Handle a high volume of incoming and outgoing customer calls with a focus on resolution and satisfaction.
- Manage and update customer accounts and service records accurately and efficiently.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Escalate complex issues to the appropriate supervisor or department for resolution.
- Provide product and service information and assist with order inquiries.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage time effectively.
- Must be authorized to work in the United States.