Job Description
Are you looking to launch a successful career in the fast-paced tech industry? TechSolutions NC is currently hiring immediately for motivated Entry Level Technical Support Specialists to join our growing team in Charlotte, NC.
We are looking for ambitious individuals who are ready to learn, grow, and deliver exceptional service to our clients. If you have a passion for technology and excellent communication skills, we provide the comprehensive training and support you need to thrive.
Don't let this opportunity pass you by. Apply today to start your journey with us!
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Document all customer interactions and technical resolutions accurately.
- Collaborate with senior technicians to identify complex root causes.
- Stay current with product updates and industry best practices.
- Maintain a high level of customer satisfaction and rapport.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and understanding of operating systems.
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection and home office setup (Remote/Hybrid).
- Willingness to undergo a background check.