Job Description
We are currently hiring immediately for ambitious Entry Level Technical Support Specialists in Wichita, KS. If you are looking to kickstart a career in the technology sector with no prior experience required, this is your opportunity.
At Wichita Digital Systems, we believe in growing our team from within. We provide comprehensive training and mentorship to help you master the skills needed to excel in a fast-paced IT environment.
Why Join Us?
- Immediate Start: Don't wait for weeks—start earning and learning today.
- Career Growth: Clear pathways to senior engineering and management roles.
- Modern Work Environment: Collaborative office in the heart of Wichita.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist users with account setup, password resets, and system navigation.
- Document all technical issues, resolutions, and customer interactions accurately.
- Collaborate with senior IT staff to escalate complex problems efficiently.
- Maintain a positive and professional demeanor when assisting internal and external clients.
- Learn and utilize proprietary ticketing systems and communication tools.
Qualifications
- High School Diploma or GED equivalent required.
- Willingness to learn new technologies and adapt to changing procedures.
- Basic computer literacy and familiarity with Windows or Mac operating systems.
- Strong verbal and written communication skills.
- Reliable transportation and punctuality are mandatory.