Job Description
Join the team that’s redefining customer success.
TechNova Systems is currently seeking enthusiastic, self-motivated individuals for our Entry Level Technical Support position in Portland, Oregon. We are looking for people ready to launch a career in the tech industry, offering no prior experience necessary—just your drive to learn and grow.
As a rapidly expanding company in the Pacific Northwest, we provide comprehensive training and a clear path for advancement. If you are looking for a stable job that offers flexibility and room to climb the corporate ladder, apply today.
Why You’ll Love Working With Us:
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Start at $18/hr with annual performance bonuses.
- Modern Environment: Work in our state-of-the-art downtown Portland office.
- Career Growth: Opportunities to move into Senior Support, Management, or Sales.
Responsibilities
- Provide high-quality technical support and customer service to clients via phone, email, and live chat.
- Diagnose and troubleshoot basic software and hardware issues for end-users.
- Document all customer interactions and technical issues in our CRM system.
- Assist in the onboarding process for new employees and clients.
- Collaborate with the engineering team to identify trends in customer inquiries.
- Maintain a positive and professional demeanor during high-volume call times.
Qualifications
- Must be at least 18 years of age.
- Strong desire to learn and a proactive attitude toward problem-solving.
- Basic computer literacy and familiarity with the internet.
- Excellent verbal and written communication skills.
- Ability to type 35+ WPM.
- Must be authorized to work in the United States.
- Reliable internet connection and a quiet workspace (for hybrid options).