Job Description
Are you looking to launch a rewarding career in the tech industry? Apex Digital Solutions is currently seeking motivated individuals to join our team as Entry-Level Technical Support Specialists in Portland, OR. We are committed to training the next generation of tech talent, so no prior experience is necessary—just a strong drive to learn and succeed.
As a Technical Support Specialist, you will be the first point of contact for our valued clients, helping them navigate software issues, account troubleshooting, and technical inquiries. We offer a dynamic remote-friendly work environment with a clear path for rapid career advancement.
Why Join Us?
- Hiring Immediately: Start earning as soon as next week.
- Full Training Provided: Comprehensive onboarding and mentorship programs.
- Competitive Pay: Starting at $18/hour with performance-based bonuses.
- Flexible Schedule: Options for day and evening shifts.
Responsibilities
- Provide exceptional customer service and technical troubleshooting via phone, email, and chat.
- Diagnose and resolve basic software and hardware connectivity issues.
- Document all customer interactions and resolutions in our CRM system.
- Educate customers on product features and best practices to prevent future issues.
- Collaborate with senior engineers to escalate complex technical tickets.
- Stay updated on new software updates and company policies through daily training sessions.
Qualifications
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Strong willingness to learn new technologies and software systems.
- Excellent written and verbal communication skills.
- Basic computer literacy (proficiency with Windows, Mac, or mobile devices).
- Reliable home internet connection and a dedicated workspace.
- A positive attitude and a customer-first mindset.