Job Description
Are you ready to kickstart your career in Cleveland?
We are currently urgently hiring for an Entry Level Technical Support Associate. Join a dynamic team where you will provide top-tier technical assistance to our clients.
This is a fantastic opportunity for recent graduates or individuals looking to enter the tech industry without prior experience. We provide comprehensive training and a clear path for career advancement.
Why Join Us?
- Competitive starting salary.
- Full benefits package (Health, Dental, Vision).
- Opportunity for rapid promotion.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Assist clients with account setup, configuration, and navigation.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with the senior team to improve support processes and customer satisfaction.
- Respond to inquiries via phone, email, and chat in a timely manner.
- Stay updated on the latest industry technologies to provide accurate guidance.
Qualifications
- High school diploma or GED required (Bachelor's degree preferred).
- Basic computer literacy and typing skills.
- Strong problem-solving abilities and attention to detail.
- Excellent written and verbal communication skills.
- Willingness to learn and adapt to new technologies quickly.
- Reliable internet connection and home office setup (if remote).