Job Description
Are you ready to launch a rewarding career in technology? Apex Systems is hiring immediately for an Entry Level Technical Support Associate in beautiful Colorado Springs. We are looking for motivated individuals who are eager to learn and grow within a top-tier IT environment. No prior experience is necessary—we provide comprehensive paid training to get you up to speed.
As part of our growing team, you will be the first point of contact for clients, resolving technical issues and ensuring smooth operations. This is a fantastic opportunity to build a future in the tech industry with a company that values its employees.
Responsibilities
- Assist customers with hardware and software troubleshooting via phone and email.
- Document technical issues and resolutions in our internal database accurately and efficiently.
- Collaborate with senior technicians to escalate complex cases and learn best practices.
- Provide exceptional customer service to ensure high satisfaction rates.
- Participate in daily team meetings and training sessions to enhance technical knowledge.
- Monitor system performance and report anomalies to the operations team.
- Maintain a professional and positive demeanor in all client interactions.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus but not mandatory.
- Basic computer literacy (typing, navigating Windows/Mac OS, and using web browsers).
- Strong communication skills with the ability to explain complex concepts simply.
- A positive attitude and a genuine desire to learn new technologies.
- Reliable internet connection and a quiet workspace for remote support duties.
- Willingness to work full-time hours including evenings and weekends as needed.