Job Description
Join a dynamic team in the heart of Baltimore! We are looking for motivated individuals to start their career in technology.
Baltimore Tech Innovations is expanding our customer support team and is looking for hiring immediately candidates with a strong willingness to learn. This is an excellent opportunity for those seeking no experience jobs in Baltimore, MD, with on-the-job training provided.
You will play a crucial role in helping our clients navigate software solutions and resolve technical queries. We value reliability, communication skills, and a positive attitude above all else.
Responsibilities
- Assist customers with technical inquiries via phone, email, and chat support.
- Troubleshoot and resolve basic hardware and software issues for clients.
- Document customer interactions and solutions in our CRM system accurately.
- Collaborate with the senior technical team to learn best practices and escalate complex issues.
- Conduct product demonstrations to potential clients to showcase features and benefits.
- Maintain a professional and helpful demeanor in all customer interactions.
- Participate in daily team meetings and training sessions to enhance skills.
Qualifications
- High School Diploma or GED required (Bachelor’s degree in IT or related field a plus but not required).
- Basic computer literacy and familiarity with operating systems (Windows/MacOS).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote role) or willingness to commute.
- Willingness to undergo paid training and obtain relevant certifications.
- A positive, customer-first attitude with a desire to grow within the tech industry.