Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Tech Support Specialist! This urgent opening is perfect for recent graduates or career changers eager to launch their IT careers in Charlotte's thriving tech hub. You'll provide critical technical support to enterprise clients while receiving hands-on training in cutting-edge technologies. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to build a lasting career in one of America's fastest-growing tech markets.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Delve user-friendly technical support via phone, email, and remote access
- Document support cases using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex technical escalations
- Conduct system audits and preventative maintenance tasks
- Train end-users on new software implementations
- Participate in 24/7 on-call rotation (rotational basis)
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- Proficiency with ticketing systems and remote desktop tools
- CompTIA A+ or similar certification preferred
- Must be authorized to work in the US without sponsorship