Job Description
We are currently hiring immediately for Entry Level Tech Support Associates in San Jose, CA. This is a unique opportunity for motivated individuals to launch a career in the technology sector with zero prior experience required. We believe in training talent, not just filling seats.
As a key member of our support team, you will play a critical role in helping our clients navigate digital challenges. We offer a competitive benefits package, career growth opportunities, and a collaborative work environment.
Responsibilities
- Provide exceptional customer service and technical support via phone, email, and chat.
- Troubleshoot basic software and hardware issues for a diverse client base.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with senior technical staff to resolve complex escalations.
- Maintain a high level of product knowledge through ongoing training sessions.
- Identify trends in customer issues and provide feedback to the product team.
Qualifications
- High school diploma or GED equivalent required.
- Strong written and verbal communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work full-time, including weekends and holidays.
- A positive attitude and a passion for helping others succeed.