Job Description
Join Nexus Innovations this week and launch your tech career—no experience required! We're seeking motivated Entry-Level Tech Support Associates to provide exceptional customer service in our dynamic San Francisco office. This full-time role offers comprehensive training, mentorship, and a clear growth path into IT operations. If you're passionate about technology and eager to learn, apply today and start your journey with us immediately!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone and in-person
- Document and troubleshoot customer problems using ticketing systems
- Assist with device setup, configuration, and basic maintenance
- Collaborate with senior technicians to resolve escalated issues
- Contribute to knowledge base articles and training materials
- Maintain inventory of IT assets and consumables
Qualifications
- High school diploma or equivalent (technical certification a plus)
- Basic familiarity with Windows/macOS operating systems
- Exceptional problem-solving and communication skills
- Ability to work in a fast-paced team environment
- Willingness to learn proprietary systems and processes
- Reliable transportation to downtown SF office
- Positive attitude and customer-first mindset