Job Description
Are you a problem-solver with a passion for technology?
Apex Tech Solutions is looking for a dedicated Part-Time Technical Support Specialist to join our dynamic team in Cleveland, OH. We offer a flexible schedule, competitive pay, and immediate start opportunities for qualified candidates.
In this role, you will serve as the first line of defense for our clients, ensuring their technical needs are met efficiently and professionally.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for remote and on-site clients.
- Provide clear, step-by-step technical guidance via phone, email, and chat support.
- Document all customer interactions, resolutions, and technical steps taken in our CRM system.
- Collaborate with senior engineers to escalate complex technical tickets for resolution.
- Stay up-to-date with the latest technology trends and internal software updates.
- Maintain a professional and positive demeanor while managing high volumes of support requests.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a part-time capacity.
- Reliable internet connection required for remote support capabilities.
- Previous customer support or technical helpdesk experience is preferred but not mandatory.