Job Description
Join TechNash Solutions' dynamic team as an Entry-Level IT Support Specialist in our urgent Nashville opening. Perfect for recent graduates or career changers, this role offers hands-on experience in a fast-paced tech environment. You'll be the first point of contact to resolve technical issues, ensuring seamless operations for our clients across Music City. Enjoy competitive benefits, mentorship from senior engineers, and rapid career growth opportunities.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Document incident tickets and maintain knowledge base articles
- Collaborate with network security team on vulnerability patching
- Conduct user training on new software implementations
- Assist with IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment installation duties
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional client site visits
- Willingness to work rotating weekend on-call shifts